Service

Sometimes we think we are an advisory and service company.
Of course, the focus is on our products and the solutions for you and your customers.
But with our services "around it" we want to support you in being successful with your customers.

 

ADVICE AND OFFERS

  • We are always happy to answer questions about products and solutions
  • If desired, we can also accompany you to your end customer to provide solution-oriented advice on site
  • Consultation and offers are of course made in your mother tongue
  • You will receive offers, on average the day after your enquiry

 

ALL SOLUTIONS AS A COMPLETE PROVIDER       

  • We aim to solve all the storage/conveyor technology requirements of your end customers for you.
  • Of course, we also offer shelving, stairways, platforms, gratings, fences, etc., etc. as a complete solution.

 

FREIGHT AND ASSEMBLY

  • Our products are pre-assembled and packaged ready for shipment
  • we are happy to offer you freight to your customer, including customs clearance, of course
  • On request, we will assemble for you throughout Europe with experienced partners

 

COMPLAINTS MANAGEMENT

  • If something goes wrong, we take care of it immediately and without complications.
  • We always try to help you maintain a good relationship with your customer

 

SPARE PARTS

  • We already construct more robustly than the competition, yet individual components sometimes fail.
  • We supply all replacement components even after many years, also for custom-made products
  • We are happy to put together spare parts packages for you, especially if our products are an integral part of automated systems

 

MODEL BUILDING AND TEST CENTRE

  • Are your customers' goods carriers, pallets and boxes suitable for roller conveyors ?
  • There are hundreds of different designs of the base structure of pallets and containers
  • We will be happy to test your product carriers at our test facility and develop individual solutions for you and your customer.
  • On request, we can build a complete sample system that you can install at your customer's premises as a trial.

 

DEVELOPMENT OF CUSTOMISED SOLUTIONS

  • Do you and your customers have special requirements for solutions
  • We place our know-how and decades of experience at your disposal
  • Together with your end customer, we develop your customised solution
  • If you wish, we will be happy to leave industrial property rights and patents to you.

 

SAMPLE CASE AND TRADE FAIR EXHIBITS

  • We have sample cases and demonstration objects ready for your sale
  • Qualitative differences only become clear with a sample
  • We would be happy to build a sample system for your trade fair stand.

 

EDUCATION, TRAINING

  • We regularly train your sales staff and advisors in our training centre
  • We are happy to join you at your company meetings or internal training sessions
  • Additional training for your employees is available through  online webinars

 

FINANCING

  • We are able to offer support with lease financing
  • In the equipment business, typical financing models are part of our daily business